Amazon isn’t your run-of-the-mill company. You can’t ask to speak to the manager about a suspended Amazon account or anything else that might go wrong. So, what do you do if you need help? As an Amazon seller, you must follow certain procedures. Here’s how to contact Amazon seller support directly, or the Seller PerformanceA measure of how well Amazon sellers are… More Team, or any other relevant party.
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When you’re about to have a suspended Amazon account, every minute spent trying to get hold of the right people at Amazon costs you money. If it’s right in the middle of a sales season, your whole year’s profit could hinge on how quickly you get through to the Seller PerformanceA measure of how well Amazon sellers are… More Team. But how to contact Amazon directly?
Worse yet, let’s say you’re already suspended. You know Seller Support can help with suspended Amazon accounts and listings. But how to contact Amazon seller support directly?
Whether you call or write an email, you need to find the right person the first time around. The moment you’re passed on to someone else, your chances for a fast reinstatement start to dwindle.
At SellerEngine, we’ve been dealing with suspended Amazon accounts for the best part of two decades. We’ve seen it all.
But one thing we haven’t seen is a complete list of all the contact information Amazon sellers need to keep things running smoothly, which is why we’re sharing ours.
How to Contact Amazon Seller Support Directly, by Phone or Web Form
As a US seller, there’s no direct way to get through to a representative by phone.
You used to have the option to ask for a call via the Help> Get Support panel in Seller CentralAmazon Seller Central is a portal or a h… More shown below.
There may still be some Amazon venues with this configuration.
Note that you can still access this panel to select your issue from a list, but you don’t have the “Call me now” button anymore.
If you’re willing to wait for an email from the Seller Support team instead, you can use this Help link, but don’t forget to change your domain and location (e.g., ‘com’ instead of ‘co.uk’ and ‘US’ instead of ‘ GB’).
The current Help panel on Amazon looks like the one seen below. There’s no tree structure. You must type your issue and select from a short list of AI-generated options.
Underneath, you will find links to the Seller Forums and your Case Log.
If you’re in the USA and hoping for a quick call, you could use the general enquiry number, 1-888-280-4331, and ask to be transferred to Seller Support.
Then there’s also the buyers’ customer support page.
But if you’re on a different Amazon venue, you can get straight through to Seller Support in your region, without being transferred.
Here are some numbers you can dial abroad:
- Germany. +0800-7234382
- UK. +44-2070-8479-11
- Canada. +1-800-372-8066
- India. +91-800-419-7355
- Global. +1-206-922-0880
How to Get a Call From Your Seller Performance Team
It shouldn’t take you long to reach the Seller PerformanceA measure of how well Amazon sellers are… More Team if you sell on Amazon.com.
You can use the ‘Call me now’ button in your Account HealthAccount Health is an Amazon page which c… More dashboard during working hours.
Make sure you registered with a local phone number. If you don’t already have one, you need to buy a virtual one.
Another option is to go to your Seller CentralAmazon Seller Central is a portal or a h… More account during local working hours and use the Help > Contact Us option.
As above, you need a local phone number. Otherwise, it won’t work. Then request a callback.
Then there’s also the option to use a shortcut link. It’s basically the same link for all venues. Just replace the top-level domain (.com, .de, etc.).
To access the contact form for your local Seller PerformanceA measure of how well Amazon sellers are… More Team and speak to an Account HealthAccount Health is an Amazon page which c… More Specialist, you can click here:
- US. https://sellercentral.amazon.com/cu/contact-us/cmn/quality
- UK. https://sellercentral.amazon.co.uk/cu/contact-us/cmn/quality
- FR. https://sellercentral.amazon.fr/cu/contact-us/cmn/quality
- DE. https://sellercentral.amazon.de/cu/contact-us/cmn/quality
- CA. https://sellercentral.amazon.ca/cu/contact-us/cmn/quality
- IN. https://sellercentral.amazon.in/cu/contact-us/performance
- MX. https://sellercentral.amazon.com.mx/cu/contact-us/performance
- JP. https://sellercentral.amazon.co.jp/cu/contact-us/performance
Note that you don’t have the option to resolve the issue over email, and must provide a valid phone number instead.
As above, you must also provide a brief description of your issue. You have the option to ask for a call on an international phone number, though.
How to Contact Amazon by Email
Contact Details for Amazon Sellers Operating on the US venue, Amazon.com
Performance Team: seller-performance@amazon.com
Appeals and Policy Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Seller Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Listing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Listing Abuse Team. listings-report-proactive@amazon.com
IP Infringement Notice. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Safety Concerns. safety-policy@amazon.com
Product Review Moderator. review-seller-appeals@amazon.com
Professional Health Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Neutral Evaluation Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA inventory removal. remove-my-inventory@amazon.com
Reporting a listing violation. listings-report-proactive@amazon.com
Reporting malicious attacks. investigate@amazon.com
Contact Details for Amazon Sellers Operating on the UK venue, Amazon.co.uk
Performance Team. seller-performance@amazon.co.uk
Appeals and Policy Violations: seller-performance-policy@amazon.co.uk
EU Start-Up Banking and Payment Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Problems. seller-performance-ukplugs@amazon.co.uk
IP Right Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Team. disbursement-appeals@amazon.co.uk
Payment after Account Suspension. payments-investigate@amazon.co.uk
Contact Details for Amazon Sellers Operating in the EU
Performance Team in Spain. performance-vendedor@amazon.es
Product Quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Notice in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Payment after Account Suspension. investigacion-pagos@amazon.es
Performance Team in Italy. performance-venditore@amazon.it
Product Quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Payment Issues in Italy. revisione-pagamenti@amazon.it
IP Infringement Notice in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Payment after Account Suspension. payments-investigate@amazon.it
Performance Team in France. performance-vendeur@amazon.fr
Product Quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Notice in France. notice-dispute@amazon.fr/ notification@amazon.fr
Payment after Account Suspension. investigation-amzpayments@amazon.fr
Performance Team in Germany. verkaeufer-performance@amazon.de
Product Quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Notice in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Payments Issues in Germany. payments-nachforschungen@amazon.de
Contact Details for Amazon Sellers Operating in Canada, Mexico, Japan, and India
Performance Team in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product Quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Notice in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Payment after Account Suspension. payments-investigate@amazon.ca
Performance Team in Mexico. pq-seller-assessment@amazon.com.mx
Product Quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Notice in Mexico. notice@amazon.com.mx
Payment after Account Suspension. payments-funds@amazon.com.mx
Performance Team in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product Quality Appeals in Japan. seller-performance-policy@amazon.jp
Payment after Account Suspension. payments-investigate@amazon.co.jp
Performance Team in India. pq-seller-assessment@amazon.in
Product Quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Notice in India. notice@amazon.in
Payment after Account Suspension. payments-investigate@amazon.in
How to Contact Amazon to Escalate
You should only escalate as a last resort.
Nobody at Amazon likes it when sellers go over their head.
But if your Plan of Action is strong and you fundamentally disagree with Amazon’s decision, there’s nothing wrong with getting a second opinion.
Sellers in the UK have several ways to take their issue to someone higher up in the chain of command. But replies are not guaranteed, and they’re not always fast enough. Here are some frequently used email addresses:
US sellers can write to resolution-sellers@amazon.com for escalations. This is basically the email address for the Amazon.com Executive Seller Relations Team. Presumably, anything US sellers send to Jeff Bezos at jeff@amazon.com also goes through to them.
Incidentally, jeff@amazon.com had been the go-to for Amazon sellers from across the world for years. Word has it Jeff would read the emails. He’d then pass on anything worth investigating to the executive team, along with his iconic ‘?’.
How to Contact Amazon About an Infringement
Sellers with their own brands can use Brand RegistryAmazon Brand Registry is a tool that ena… More to remove hijackers, copy-cats, and piggybackers.
But everybody else needs to notify Amazon of the infringement.
To report an Amazon seller, use this link: https://www.amazon.com/report/infringement.
How to Contact Amazon Marketplace Web Service/ Developer Support
Seller Support doesn’t handle Amazon MWS issues.
If you’re having technical trouble with your account, a Solutions Architect may be able to help.
This link will take you to the appropriate contact form: https://sellercentral.amazon.co.uk/gp/mws/contactus.html.
That just about covers the main ways an Amazon seller can reach Seller Support and the Seller PerformanceA measure of how well Amazon sellers are… More Team.
If you wanted to know how to contact Amazon directly but couldn’t find the answer here, please let us know in the comment section below.
For those among you with a suspended Amazon account, please take a look at our Account Rescue page.
Disclaimer: The contact details shared above are valid at the moment of writing, to the best of our knowledge, but are also subject to change. Amazon may disable, merge, test, or reassign them at any time, without notice.
Melanie takes an active interest in all things Amazon. She keeps an eye on the latest developments and keeps Amazon sellers up to speed.
26 Responses
Hi Melanie, I had used a 3rd party to start an Amazon store etc. In short, it was an unsuccessful adventure. I am now trying to close my store (US Amazon based) and am having trouble with units of one product appearing to be labelled as in “reserve” status. I have followed all avenues I can find via the Amazon site and can’t get any movement on shifting the status so I can remove the products and eventually close the store. I have been at this for approx 9-12 months now. I am so furstrated. I am looking for anyone who can provide me some assistance. Hoping you may be able to help.
Hi Dave,
I’m sorry to hear about this. You could try opening a case with them from the Help section, and if this doesn’t work, request a call from the same section and hopefully the Amazon rep will be able to offer you more details about your remaining inventory.
If there is any pending investigation for your ASIN, then it might be the reason why the inventory is in the “reserved” status.
If you want, contact us from our Services page so we can take a closer look at your case.
Hello Melanie,
I cant even get off the ground with Amazon to start selling because when I try to long in I get an error code that reads
One of your seller account is terminated, so please use new credentials for registration or another page that reads, Not Authorized
We don’t have a seller account associated with that email address.
What’s frustrating is I have never had a reseller account and I cannot even reach out to anyone at Amazon since it appears that no one works there to be able to clear this issue up. Any help would be of great help.
Hello, Moises,
Indeed, if you have never had another Amazon account, you should not be getting this error. However, it would be best if we connected over a zoom call to look into it further and see what we can do. You can go ahead and contact us here: https://sellerengine.com/amazon-business-coaching-request/
Do you help with reinstating amazon seller accounts, mine is deactivated as I let a 3rd party handle it?
Hi, Abdul!
Yes, we do have a service called Account Rescue. Please contact us using this form: https://sellerengine.com/services/account-rescue/
We will do an initial assessment of your account with what information you have and we’ll then go from there.
Thank you very much for creating this page. I have been deactivated after hiring a team to create 100 products for me on Amazon ($1K) I have no idea why they deactivated my account and cannot seem to get an answer from them. I really appreciate what I found in this writing, because there were 2 or 3 different email addresses that i hadn’t tried yet. So I just wanted to say Thank YOU!
Hopefully, they will find the mistake and reinstate my account soon so that my team can continue their work. This has been so frustrating I cannot even explain. It kind of makes me wish I would not have ever went through with it, but hopefully it will pay off in the end. Thanks again and have a great day. – Ron
Amazon is such a big company. How they manage their sellers and direct customers is still very intriguing.
Can u help with KDP account terminations also?
Hi Antar,
Please contact us for an assessment at the link below:
https://sellerengine.com/free-services-consultation-request-2/
Thank you!
Are the account consultations with you free?
Hello Victoria,
Yes, account consultations with us are free. You can contact us here: https://sellerengine.com/services/.
Thank you
Wow. I am just intrigued by the Amazon global setup. The footprints everywhere
Hello
just to ask my Amazon Seller Central account is not working as it shows the following message everytime:
The website is having a technical problem; please try again
please if you have any idea what to do as i am trying for last few hours.
thanks
Hi Abid,
You could try clearing your History, Cache and Cookies included, make sure you are on the right venue and try logging in again. If you encounter the same issue, I would recommend trying to get in contact with Amazon directly
The article is a helpful resource for Amazon sellers who may need to contact Amazon’s customer support team for assistance. The article provides a comprehensive list of contact details for Amazon’s various seller support teams, including email addresses, phone numbers, and chat support options. It also includes tips and guidelines for effectively communicating with Amazon’s customer support team to resolve issues and answer questions. Overall, the article is a useful reference for Amazon sellers and can help streamline the process of seeking support from Amazon.
Didn’t know this information about Amazon reseller.
Nice article
Hi Melanie,
Do you also have a contact number for Vendor Central account? Why does vendor support can’t call a second phone number like Hushed?
So I’m a long time user of Amazon prim and two days ago as I was watching prim video when my account was closed they had just taken the money out 8 hours prior for my monthly payment so I looked into it to see why they closed it and i was told that my account was inactive that I wasn’t purchasing or using it enough even though I pay a monthly fee and I use prim everyday I Listen to the music watch they’re movies and used there photo storage. Now I have lost everything and they’re telling me I cannot get it back because of inactivity!! I use it everyday.
Hi Matt,
We don’t have a number for Vendor Central, unfortunately.
Hello dear,
I need your help. My account was deactivated due to inactivity. I tried reactivation but I didn’t find my country (Iraq) in the drop down menu despite it is a supported country. I contacted support several times with no benefit.
Hello, I wanted to create a new seller account on Amazon.co.uk but I kept getting redirected to Amazon.com. Is this normal? Can I change my marketplace after sign up?
Thanks for your help.
Dear , my account uk seller is deactivated die to primary address verification. I provided all legal documents but they deactivated my account .
I don’t have any appeal option and unable to get call from amazon verification team .
I’m sorry to hear about this! To address this swiftly, I suggest contacting our service partners, who specialize in aiding sellers with account-related issues. They offer personalized assistance to help reactivate your account and navigate the verification process. https://sellerengine.com/services-cabilly/
Great info! 📞 For quick help with Amazon, use the links or numbers provided! 💬