36 Comments

  1. Jon

    We’ve had a notice that Amazon have removed a listing due to design patent complaint. The details of the claimant are sketchy with no name as a contact and a free email address to contact them. We don’t believe that this item would be patentable and checking the various databases this seems to be the case but we cannot take action as we have no information about the complainant other than an email address which they won’t respond to. We have asked Amazon for further details but at the moment we are still waiting on this.

    What do you do in a situation like this? We can’t see evidence of an infringement and don’t have a patent number to check their claim and represent ourselves. It’s not the best way to approach it, we should be supplied with full claimant details along with the alleged patent number so that we can verify and either fight our case or see where we may have gone wrong should that turn out to be the case. Any advice appreciated.

    Thank you!

    • Iulia Talanga

      Thank you for your comment, Jon, and sorry to hear about the trouble you’re having. What you can do at this point is try to find the patent registration yourself, by searching it here: http://www.trademarkia.com/patent-search.aspx
      I’m not sure what your item is, but you can do random searches in here. For instance, we’ve had a client infringing a patent because of a bear face he had used when designing his Private Label slippers, and we found the specific drawing of the bear face registered in the Logo section of this website when investigating. If there is a patent/logo that you find, then you won’t be able to fight the suspension. Otherwise, you can have your lawyers contacting the company in question to get them to cooperate, and appeal to Amazon with proof that your item and/or brand have been officially registered and the complaint is unjustified. Hope this helps (Amazon won’t share more information than they already did, I’m afraid)

      Thank you,
      Iulia,
      SellerEngine Team

  2. Harman

    Great article!
    My account was suspended one month ago due to IP rights violation as i used the image of “The simpsons” on my product. Fox broadcasting company holds the IP rights of simpson and when i mailed them telling i regret using it and i have deleted the item and please send me a confirmation that y’all don’t have a problem with my catalogue as long as i am not using Fox’s content, they refused to do so as they say they are facing similar problem in bulk and cannot create personalized mails for everyone. Please advise me how to proceed.

    • Maria

      Hello,

      Sorry to hear about your account suspension. Our Services team might be able to help. I’ll have somebody from the team email you for more details.

      Maria
      SellerEngine Team

  3. christa hoag

    My account was suspended because Benchmade knives said I was illegally selling their products. However, I had only about 15 Benchmade knives and had on over 550 items besides. I have removed all the Benchmade knives I had in my inventory. How can amazon suspend my whole account for a few items. I feel they should have removed those and kept my account selling privileges.

    I am having other issues with Benchmade that have nothing to do with Amazon. They flat told me I would NOT be able to sell on Amazon again, how can they have that kinf of authority becasue the yare just being vengeful.

    Alos, I have all my invoice where I purchased these items from Benchmade. I can provide all invoice of need be but I can not get any response.

    How can I get my account reinstated?

    Thanks-_Christa

    417-7824998 daytime phone 10-4 central

    • Iulia Talanga

      Hi Christa,

      I am sorry to hear you have hone through all this trouble.
      I have addressed your situation to my colleagues in the Business and Services department and they will shortly reach out to you to discuss all the details and try to help.

      We’ll be in touch soon!

      Thank you,
      Julia
      SellerEngine Team

  4. christa hoag

    Thank you, I really appreciate the time and help.
    Christa

  5. Ken

    Great read! My account was suspended today for ip rights infringement. While hospitalized on and off my wife decided to help keep my business afloat and purchased 4 different Star Wars items from a dollar store. 11 items sold for a total of $86.04. She thought she was genuinely helping as she helps me lost, label and ship, sorties sourcing by my side.

    I contacted & spoke with Christopher Holm at Disney today ( the head of the Star Wars lisencing division) and was told “it sounds like an Amazon issue to me. if you have your wife’s receipts no harm”.
    And said work it out with them, sorry for your problems.

    Amazon is holding almost $2000 in pay and over 500 product line items in stock that I cannot sell & being held incurring storage fees. I understand the issue and just want the opportunity to make this right and work again.

    Thanks
    Ken

    • Maria

      Hello Ken,

      I am sorry to hear about your account suspension.
      I have addressed your situation to my colleagues in the Business and Services department and they will shortly reach out to you to discuss all the details and try to help.

      Best regards,
      Maria
      SellerEngine Team

  6. Vera

    Thanks for nice article!
    I recently got a mail from Amazon that my account has been suspended and may not sell on Amazon.

    They said I may infringe intellectual property rights or may be inauthentic.
    Honestly it’s true. I did sell those items.
    I bought those items from E-bay.

    And Amazon asked me to send the documents if I want to sell on Amazon again.
    (Copies of invoices, receipts, contracts, delivery orders, or authorization letters)
    Of course, I do not have any of those.

    I know it’s 100% my fault by selling them.

    I already deleted the listing and sent the seller support team e-mail.
    But I only got the same e-mail as I got before.(The one says I suspended)

    I’m willing to remove the items away that has cause the problem.
    I just want my account back and I already shipped lots of items other than that in the warehouse.

    In that case, is there any possibilities to get my account back? And starting selling?
    If there’s a certain way, I want to try everything.

    I hope there’s any chance to normalize my account.

    • Iulia Talanga

      Hi Vera,

      I am really sorry to hear about this situation. It’s really unfortunate.
      It is typically difficult to reinstate in a situation with no invoices. However, I’ll address your case to my colleagues who are experts in Amazon suspensions and they will reach out to you shortly.You will then be able to discuss the situation at length with them and take the next steps towards reinstatement.

      Thank you,
      Julia
      SellerEgnine Team

  7. christa hoag

    It took 3 months, but these ladies were very helpful. I finally got reinstated and I appreciate all there time and effort.

    Thanks, Christa

    • Iulia Talanga

      Hi Christa,

      I am happy we were able to help! Let us know anytime you have questions or concerns and we’ll gladly assist you!

      Thank you,
      Julia
      SellerEngine Team

  8. Rose

    Hello,Lulia Talanga,
    My account was suspended since last month I hope to get help from your team. Thank!

    Rose

    • Iulia Olteanu

      Hi Rose,

      I am really sorry to hear about this situation. However, we do have a team of Amazon experts that might be of help in your situation.
      One of my colleagues will contact you shortly via e-mail first and you will discuss more about this situation.
      Thank you,
      Julia
      SellerEngine Team

  9. Joe

    Does Amazon even examine the validity of a complaint before removing an item from listing? I received the form email from Amazon after adding an identical product to an existing listing. I didn’t even create the listing myself. The product is not counterfeit, and is new and unopened in the same packaging with the same UPC symbol.

    Specifically, it is this product:

    https://www.amazon.com/18-greatest-hits-asin-Asin/dp/B00K8SVO68

    If there is some intellectual property rights violation, how did I violate it by merely adding to an existing listing?

    • Iulia Olteanu

      Hi Joe,

      I am sorry about this situation. Did you buy the product from an authorized distributor. The rights owner can ofc complain because the rights owner has no way of knowing whether you are authorized to resell the product.

      Thank you,
      Julia
      SellerEngine Team
      @OlteanuJulia

  10. leon

    if I buy my products from a person who authorize to sell is it still Intellectual Property Rights?
    what Intellectual Property Right actually means?

  11. Ping Li

    Hello,Lulia Talanga,
    My account was suspended since Jun 14 The account was opened by my husband for 6 years ago. he passed away and it is only income that I had from amazon.I hope to get help from your team.

    • Kate Neal

      Hi Ping Li,

      I’m sorry to hear that you’ve been suspended but thank you for reaching out to us. We have a lot of experience helping people get their accounts back online, and we would love to learn more about your situation so that we can determine the best way to help you. Each suspension reason requires a different approach, so we would need to know more about the circumstances before we could determine what to do. Our Services team will reach out to you via email today to set up a time to learn more about your suspension and discuss how we can help. We look forward to assisting you. Thanks again.

      Kate

  12. Al

    Hi:
    My account got suspended for IP selling name brand hair dryer.
    No help from the complainer.
    They are just saying they need to verify that the item is not counterfeit, but do not respond any more.
    I bought from wholesaler and have all receipts.
    Can you help?

    • Kate Neal

      Hi Al,

      I’m sorry to hear that you too have been suspended by Amazon recently. Thanks for reaching out to us. We have a lot of experience helping people get their accounts reinstated and back to selling. We’d love to learn more about your suspension so we can determine the best way we can help out. Each suspension reason requires a different approach, so we would need to know more about the circumstances before we could determine what to do. Our Services team will reach out to you via email today to set up a time to learn more about your suspension and discuss how we can help. We look forward to assisting you. Thanks again.

      Kate

  13. Stanton

    Hi – I received an infringement notice for my Amazon product and I’m writing to see if you and your team may be able to help. Look forward to hearing you soon. -ST

    • Hi,

      I’m sorry to hear about your infringement notification. We have a lot of experience with this type of issue, and I am confident that we can help you sort it out. Since each case is different, we would need to reach out to you directly to learn more about the nature of the issue. Since some of that information could be sensitive we feel it would be best for you to email us directly at services@sellerengine.com. From there we can set up a time to talk over the steps you should take to keep your account safe. We look forward to hearing from you.

      Thanks,
      Vanessa
      SellerEngine Services Team

  14. Gunu

    I just started amazon retail arbitrage and I purchase items from amazon sellers. However, when I re-list them I got an email a “Warning: Notice of Intellectual Property Rights Infringement” email from amazon. Also the item I listed for sale was blocked. Before I purchase an item I checked ASIN and I can I sale new item I don’t require any permit.

    How do I approach this case? Look forward to hear from you soon!

    “We are contacting you because we received a report from a rights owner that you are listing counterfeit items. Examples of these items are listed below:

    ASIN: B0776P6W6T, iPhone X Clear Case, PORTHOLIC Thin Protective Phone Cover for Apple iPhoneX / iPhone 10 [Anti Scratch][Anti Slip][Slim, Soft and Flexible][Transparent Gel TPU Cover]

    We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below.

    Claire, ,Xu
    xurx@oneplusthreetech.com

    If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@amazon.com.
    If you believe that the reported content does not infringe the rights owner’s intellectual property rights, you may email notice-dispute@amazon.com with supporting information.

    We consider allegations of intellectual property infringement a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.

    To learn more about this policy, search for “Intellectual Property Violations” in Seller Central Help.

    Complaint ID: 1337143471″

    Sincerely,

  15. Hi Gunu,

    I’m sorry to hear that you’ve had this trouble with Amazon. Unfortunately, even though some items are not specifically gated by Amazon they may still fall under the intellectual property rights of another party. That party can report you to Amazon, which is probably what happened in your case. The best thing you can do is to write to the email address that Amazon included in the notification and ask them to remove the complaint. Make sure to include the complaint ID in the email. Unfortunately, it’s quite risky for you to continue to list those items, so we would not recommend doing so.

    We are happy to help you with this process if you’d like. We have had a lot of experience helping sellers with these types of things in the past, so please email us and take advantage of our expertise. We can be reached at services@sellerengine.com

  16. Hello,

    I’m coming from the other side of this discussion. About 2 years I launched a product that I designed and patented. We’re still small but growing. I recently started researching selling through Amazon and noticed a product that was an obvious clone of my product. The product is Sold and Shipped from China and I’ve submitted my intellectual property grievance with amazon with no response. My question is what motivates Amazon to do anything about this if Amazon has been found not liable for these infringements.

    • Hi Scott,

      I’m sorry to hear that you’re experiencing this frustration. We are here to help though. We are going to reach out to you via email because we would need to know a little more about the situation before we can determine the best course of action. Amazon has a strong interest in keeping counterfeit products off the market, but some items are more difficult to control than others. Look out for our email this afternoon.

      Thanks,
      Vanessa
      SellerEngine Software

  17. tarra

    I am an FBA seller only selling PL products. I received an email from seller performance, titled “Notice: Policy Warning”, I also had a red flag in my Seller Central with the same warning. It says, “we received a report of trademark infringement from the rights owner listed below…….”. It then states that “if we receive more complaints about your listings, we may not allow you to sell on Amazon.com”. It states an ASIN (example XXXXXXXXX) that does not belong to me. I called Seller Support and spoke to the Captive team, he checked every single one of my listing submissions since I started selling with Amazon and he confirmed that even historically I never listed the this ASIN (example XXXXXXXXX). He sent me an email to confirming his conversation and stated that the warning was in error as the stated ASIN XXXXXXX was never listed by me and I should ignore it.
    However, after further checking of my inventory on Seller Central I noticed that clicking on one of my listings on Amazon.com shows a page that says: “SORRY we couldn’t find that page”. My product is a generic product, not patented, and sold by many sellers including me. I now believe that though I might not be selling the ASIN XXXXXXXX stated in the warning email, it is possible that a keyword might be trademarked which I innocently added to either my title, bullets or description. In the past 2 weeks I contacted the right owner of the trademark , stated in the warning email, and politely asked as to what it might be that I infringed on and to retract their complaint, promising that I will correct any violations of their right once they let me know. They have not got back to me despite my 3 emails to them. To show Amazon that I have taken action, I placed a removal order on the ASIN that Amazon suspended and deleted the entire listing for that ASIN. I have not email Amazon to inform them that I have not listed the ASIN they stated in their email and the steps that I taken in relation to deleting my listing. Can you please guide me as to what else I should do a part from contacting the right owner who may not ever reply; I am worried that setting idle could lead to my account suspended but I am not sure what else I should do.

    Thanks

    • Maria

      Hello,

      Sorry to hear about this issue. Irina, my colleague from the Services team, will get back to you via email.

      Cheers!
      Maria

  18. Florina

    Hi,
    My name is Florina, I am an FBA seller, my listing was suspended due to trademark infringement from the rights owner, unjustified in my opinion.
    I need some support if is possible.

    Many Thanks!

    • Maria

      Hi Florina,

      I am really sorry to hear about this situation. However, we do have a team of Amazon experts that might be of help in your situation. Please reach out to them here.

      Cheers!
      Maria

  19. Much like some of the others on this page, I received notice of Violating a Trademark and therefore an intellectual property violation. I’ve been buying a popular Nutritional Supplement on ebay and selling it on Amazon. The Manf had contacted me in the past on Amazon asking for my supplier and asking me to maintain MAP prices. I let them know that I would adhere to the MAP pricing, but at the time I didn’t reveal my source. The notice that I received today did not identify any specific rights owner, but I called and left a message as well as sent emails to the manf basically to apologize and ask them to forgive me and contact Amazon to remove the infringement claim. Hopefully, I will get a reply from them. I believe that I have always had Authentic product, but since I bought off ebay, it could be hard to prove that. So first off, is it really a violation of intellectual property if I am selling authentic product on the same listing as several other sellers on Amazon? Second, I have already removed any possible violating listings. I sent an email to Amazon this evening basically just letting them know that I acknowledge receipt of the claim and that I will make it a priority and get back to them swiftly. Fairly quickly, I received a reply stating that “we cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so that we can process your appeal”. It goes on to state “If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.” In the original email about the policy warning, it stated “How do I reactivate my listing?
    Please provide one of the following to reactivate your listing:
    1) An invoice, a valid Order ID, or letter of authorization from the manufacturer or Rights Owner demonstrating that your use of the trademark is lawful to notice-dispute@amazon.com.”

    I’m not so concerned about relisting the items in question, but I am concerned about the good standing of my account.

    My account has not been suspended yet, but I fear it might. I may need your help with the plan of action and/or suspension reversal. Please give me some direction.

  20. First of all, the message about your account remaining deactivated seems to be a glitch. That said, IP infringements are serious, can threaten your account, and should be properly addressed. So it’s great that you’re making an effort to address it.

    While you might not be infringing on their IP rights per se, it will be hard to prove that to Amazon without sourcing they recognize as valid, and eBay will not cut it. Nor will the manufacturer, which seems to be why you were singled out.

    It could be tricky but it from what you say, I’m pretty certain you can resolve this. Let us know if you’d like us to do a more thorough analysis of the situation—it’s free, and it would help us give you a better picture of how to address it to satisfy Amazon and the manufacturer.

  21. Jane

    Hi,

    My account was suspended because of the IP infringement, counterfeit complaints. I was selling this brand unauthorized so the brand owner refused to retract the complaint from amazon. I have sent amazon all the required invoices from brand authorized distributor. Amazon keep replying the same message that I need to send invoices to prove and retraction email from the complaint. Do you think my account can be reinstated without the retraction. Any information is appreciated.

    • Maria

      Hello, Jane,

      I am really sorry to hear that your account got suspended. It’s usually pretty difficult to reinstate an account without a retraction from the rights’ owner. However, each case is different, so you can reach out to us here so that we can do a free assessment of your account.

      Cheers!
      Maria

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