Global Customer Service for your Amazon Business

While sellers try to focus on the products they offer for sale and on how to grow their online sales, one of the key aspects of running a successful business relates to customer support. As most of you already know, the higher your performance metrics are on Amazon, the better chance you have at increasing your profits and attracting even more customers.

What customers want is to feel that they are valued and respected. This means that when they want to purchase a certain product, they will look at your customer feedback. Customer satisfaction should come first regardless of the Amazon marketplace you sell on. Another crucial factor that determines your success rate on the marketplace is how Amazon notifications are dealt with, since this can give you insight into what needs fixing or improving in your business.
If you’re either inexperienced or want to take time to figure out different ways of improving and expanding your business, give us a try. Our package focuses on providing customers with the best possible online experience. Not only do we take care of all customer e-mails, but we also make sure that all your metrics and Amazon notifications are handled as professionally as possible.

Our Customer Support Package

  • Here at SellerEngine, we’ve set up a multi-lingual customer support team whose members are fluent in English, French, German, Japanese, Italian, and Spanish. All email will be answered in the local language of the Amazon venue you’re selling on the minute it hits the inbox.
  • We handle all returns, refunds and discounts on behalf of your customers, so that you don’t have to worry about them. Acquiring this package does require that we talk with you beforehand to establish a common set of procedures, to be sure we follow your business practices.
  • Whenever you receive negative and neutral feedback, we handle them as soon as they become visible on your account. We work to resolve such feedback, and also work with Amazon to have feedback removed when appropriate.
  • We keep in touch with your customers at all times in order to check the status of your orders and encourage them to leave positive feedback.
  • We keep a close eye on your seller account performance and we make sure that all your performance metrics are in check. From cancellation and A-to-Z rates, to ODR, you won’t have to worry about a single thing: our experienced team of customer support representatives will be constantly monitoring all these and more.

Long-term benefits

  • Peace of mind knowing we work to ensure you always meet Amazon’s performance targets and that all customer inquiries and feedback are dealt with as efficiently and professionally as possible.
  • Immediate response to all Amazon notifications and analysis of your business model based on each of the notifications you receive.
  • Based on customer feedback, email, and performance metrics, we’ll constantly send you observations and improvement suggestions so that you’re always in the loop with whatever is happening on your account.
If you are inexperienced with handling customer inquiries and Amazon parameters and notifications, this just might be the best package for you. For more experienced businesses, acquiring the customer support package could just mean the small respite you’ve been longing for. Without having to worry about meeting all Amazon parameters, you can start working on ways to expand your business and make it even more profitable.

Ready to get started?

Contact our Services Team today!

 

Pricing starts at $500 for customer support in English, and we charge by volume. We also have a $500 set-up fee, which is only charged once for multiple venues.

SellerEngine Blog: Expert Opinions on Customer Service

How may we be of assistance?

These services will make your life easier and help your business grow. We guarantee it.

Amazon

International

Expansion

Expand your business on other Amazon venues

Global

Customer

Service

Keep customers happy and boost performan

Amazon

Account

Rescue

Leave your plan of action and appeal to us

Amazon

Account

Audit

Review performance and avoid suspensions

Amazon

Account

Monitoring

Handle your notifications and monitor operations

Amazon

Listing

Reinstatement

Restore your listings and build up your sales

Amazon

Business

Coaching

Answer all Amazon-related questions you have

Amazon

Ungating

Services

Lift the restriction for gated categories or brands