Starting today, May 16, 2012, the USPS is no longer allowing lithium (li-ion) batteries (rechargeable and non-rechargeable) to be shipped internationally or to (or from) APO, FPO or DPO locations. These batteries can still be mailed within the US and its territories. This is big news for sellers, especially...

Note: This is another installment in my ongoing Amazon Fundamentals series. -JD Order Defect Rate (ODR) is one of the most important metrics for Amazon sellers. By looking at this single value, Amazon has a good idea of how you’re performing as a seller. But where does this number...

This past weekend was the 10th anniversary of SellerEngine.com. We're all very excited to be part of something that has had such a lasting impact on so many people! Today I’d like to share with you the story of one of our early users, Ken, who’s been an Amazon.com seller...

This week, Amazon launches a new hardware (hammers not motherboards) site and posts bigger than expected quarterly earnings. Amazon.com Makes a New Push Into Nuts and Bolts - On Monday, Amazon launched AmazonSupply, a new site offering an incredible variety of hardware, including nuts and bolts, ball bearings, safety...

Not all customers leave feedback and I’m sure that even the most inexperienced Amazon seller knows this. Sometimes as few as 10% of buyers leave feedback. But feedback is an important part of how Amazon judges you as a seller. A track record of outstanding feedback can result in...

There’s been some exciting news this week. One of our favorite events made a big announcement, analysts predict that Amazon’s sales may match Walmart within the decade and Pulitzer Prize winning books see a huge sales boost.SCOE 2012 Announced - The Seller’s Conference for Online Entrepreneurs (SCOE) announced the dates...

In the first two parts of this series, I’ve discussed how and when to respond to negative feedback and how to have Amazon remove certain types of feedback. Now I get to talk to you about the best kind of feedback: positive feedback! Hopefully, you’re used to seeing plenty...

It’s Friday the 13th! And it’s time to see what the Internet has been saying about Amazon. This week there have been stories about Amazon’s (and customers’) commitment to Amazon Prime (great news for you FBA sellers out there!), updates to the Amazon Trade In Program and more! Trade in...

As an Amazon seller, it can be hard to not take negative feedback personally. It’s easy to feel disappointed that you’ve let a customer down. But beyond customer satisfaction, why is negative feedback important and how should you resolve it? Negative feedback is part of the Order Defect Rate...

It’s time for another weekly Amazon news round-up. Amazon Tops List of Retail Genius - Amazon came out #1 in a ranking of 21 retailers, including Apple, Target and Walmart. The rankings were based on practicality, values, sensory appeal and social appeal. Isn’t it impressive that consumers ranked Amazon...