Not all customers leave feedback and I’m sure that even the most inexperienced Amazon seller knows this. Sometimes as few as 10% of buyers leave feedback. But feedback is an important part of how Amazon judges you as a seller. A track record of outstanding feedback can result in...

There’s been some exciting news this week. One of our favorite events made a big announcement, analysts predict that Amazon’s sales may match Walmart within the decade and Pulitzer Prize winning books see a huge sales boost.SCOE 2012 Announced - The Seller’s Conference for Online Entrepreneurs (SCOE) announced the dates...

In the first two parts of this series, I’ve discussed how and when to respond to negative feedback and how to have Amazon remove certain types of feedback. Now I get to talk to you about the best kind of feedback: positive feedback! Hopefully, you’re used to seeing plenty...

It’s Friday the 13th! And it’s time to see what the Internet has been saying about Amazon. This week there have been stories about Amazon’s (and customers’) commitment to Amazon Prime (great news for you FBA sellers out there!), updates to the Amazon Trade In Program and more! Trade in...

As an Amazon seller, it can be hard to not take negative feedback personally. It’s easy to feel disappointed that you’ve let a customer down. But beyond customer satisfaction, why is negative feedback important and how should you resolve it? Negative feedback is part of the Order Defect Rate...

It’s time for another weekly Amazon news round-up. Amazon Tops List of Retail Genius - Amazon came out #1 in a ranking of 21 retailers, including Apple, Target and Walmart. The rankings were based on practicality, values, sensory appeal and social appeal. Isn’t it impressive that consumers ranked Amazon...

 We’ve all been there. You’ve sold an item, shipped it quickly and confirmed that the customer received it. A dream transaction, right? Wrong. A few days go by and instead of receiving positive feedback that mentions how quickly the product arrived or the security of your packing and shipping...

What’s been going on this week in the world of Amazon? Taxes are the Real Hunger Games - Are you concerned about how collecting sales tax may affect your business? I don’t think this is an issue that’s just going to go away. Contact your elected officials and make your...

Owning or working for a small business owner is the most exhilarating and creative way to spend your life. Entrepreneurs are passionate about their businesses and have inspiring (and often hilarious) stories about the path that led them to their curren...

My favorite two questions to a Seller are “What part of running your business do you like most?” and “What part of running your business is most painful for you?” read more