SellerEngine

Amazon suspension series: selling safety-infringing items

Amazon safety policy

 

Have you ever fallen under the suspicion of endangering buyers’ safety? If yes, your listing may have been shut down. If no, you should still perform a safety risk assessment and act quickly, as Amazon might be looking into it.
We are here to guide you to where you need to look and for what in order to stay safe or get back on track.
For safety reasons, keep reading…

 
 
 
 
 
 

There are four case scenarios that can occur when it comes to the Amazon safety policy:

Safety…plain and simple  marked in your notification as complaint type “Safety Incident” or appearing in your Safety dashboard (which is available only for the US accounts for now)

Safety + Not as advertised/Wrong item – the latter appears in notifications under COMPLAINT TYPE but you are recommended to write to the Safety Team

Safety + Used Item Sold as New – the latter appears in notifications under complaint type but you are recommended to write to the Safety Team.

Safety + Expired – :the latter appears in notifications under complaint type but you are recommended to write to the Safety Team

 

Your Listing Has Been Removed. Now What?

Find out what caused the complaint and check carefully the complaints received for the product at issue!

Your product must have received complaints concerning the alleged  Amazon safety policy infringement. These may be reflected in negative feedback, A-to-Z claims comments, buyer-seller communication or product reviews, depending on what you are being flagged for, regarding any of the following:

Safety Incident

Not as advertised/Wrong item

Used Item Sold as New

Expired

 

A. How to Avoid Future Safety Concerns

Besides doing the check-up and brushing up on the Amazon safety policy in place, get your team to do the following:

Safety Incident

Not as advertised/Wrong item

Used Item Sold as New

Expired

 

B. What to Include in a Plan if a Suspension Occurred

We have listed so far under A the things that need correction and under B the things that help you with prevention. Apart from those, your plan can also include:

 

NB: Do not forget to supply and attach the MSDS/certificate of analysis or other item verification paperwork with your appeal! Do not hesitate to add any relevant information to your plan of action (e.g. your item has passed the electric safety requirements of standard EN 62115:2005, or the product is compliant with the requirements of the Consumer Product Safety Improvement Act of 2008) .

 

Bottom line, your motto should be safety above all.

Think safe, work safe, be safe!

 

Meet the SellerEngine Team at the next Amazon focused event!

We’ll be exhibiting at the Amazon Professional Sellers Meetup & Workshop, April  27 2017, in New York.

 

Gabriela is part of the Services Team at SellerEngine Software. She likes to believe she is part of the revival team by resuscitating listings put to bed and accounts put to sleep. It’s all about awakenings! “I am awake whenever there is a dawn in me” is the motto she goes by.

 

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